
Customer service
We are committed to providing a high quality service for all our customers.
Welcome to Viapath Customer Service!
The driving force supporting our service led strategy is our dedicated Customer Service team.
Based at Francis House, we are the first point of contact for calls and emails into Viapath. Our core focus is 'Add-ons' and providing test results.
Consisting of a front line team answering calls & emails, and our Customer Service Coordinators who look after our customers in transition and some of our more complex requests, our team is perfectly placed to assist with any Viapath query.
Viapath Customer Services contact details:
Viapath Customer Services:
0204 513 7300 or email customerservices@viapath.org
Customer Service opening hours are:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 17:00 (Email service only)
For all Logistics queries or requests please email logistics@viapath.org
Viapath Customer Services
Francis House
9 King's Head Yard
London, SE1 1NA
Customer Satisfaction Survey 2021
At Viapath your feedback in extremely valuable to us so we can continue to improve the services we offer to you. If you have already completed this then we thank you for your participation.
If you have not yet completed the survey, it should take no longer than 90 seconds of your time to complete. We would like to thank you in advance for your participation.
To participate please click here to begin.
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FAQ's
You can easily contact Viapath by calling our dedicated customer services team on 0204 513 7300 or emailing your request to customerservices@viapath.org
If you are travelling to the UAE then please email the dedicated team at Customer.service@purehealth.ae
For all other Boots COVID 19 testing queries you can visit the Boots page by clicking here or contact the Boots Customer care team on 0345 1212837
Patients must not contact us directly to obtain their own results. A healthcare professional should contact us to obtain these results. Viapath Customer Services are not permitted to discuss or provide information directly to patients.
You can raise all invoice related queries to our dedicate accounts team via accountsreceivable@viapath.org
All reference requests must be submitted to HRAdmin@viapath.org
All queries regarding Phlebotomy training should be sent to phlebotomytraining@viapath.co.uk
For commonly asked questions please see the phlebotomy training page by clicking here
Viapath Customer Services incorporates pathology support services for GP practices and community care in Bexley, Greenwich and Lewisham.
More details can be found here: https://sel.synlab.co.uk/bgl/support-services/
Customer Service Useful Links
For all the latest information on Viapath Service Updates that will include changes to test methods, reference ranges, reporting values/comments or service disruptions please click here
For queries on phlebotomy, please click here
For more information about Viapath Nutris, please click here
To view the Viapath complaints policy please click here
Last updated: 13/11/2020