Customer Service

Welcome to Viapath Customer Service!

The driving force supporting our service led strategy is our dedicated Customer Service team.

Based at Francis House, we are the first point of contact for calls and emails into Viapath. Our core focus is 'Add-ons' and providing test results.

Consisting of a front line team answering calls & emails, and our Customer Service Coordinators who look after our customers in transition and some of our more complex requests, our team is perfectly placed to assist with any Viapath query.

Viapath Customer Services contact details:

Viapath Customer Services:
0204 513 7300 or email customerservices@viapath.org

Customer Service opening hours are:

Monday - Friday 09:00 - 20:00 (Phone line and email service)

Saturday - Sunday 09:00 - 17:00 (Email service only)

Viapath Customer Services
Francis House
9 King's Head Yard
London, SE1 1NA

FAQ's

How can I contact Viapath?

You can easily contact Viapath by calling our dedicated customer services team on 0204 513 7300 or emailing your request to customerservices@viapath.org

I have had a COVID 19 swab taken with Boots. Who should I contact for any queries?

If you are travelling to the UAE then all the details can be found on our FAQ page by clicking here or emailing the dedicated team at Cv19support@viapath.org

For all other Boots COVID 19 testing queries you can visit the Boots page by clicking here or contact the Boots Customer care team on 0345 1212837

I am a patient and what to get my results. How can I do this?

Patients must not contact us directly to obtain their own results. A healthcare professional should contact us to obtain these results. Viapath Customer Services are not permitted to discuss or provide information directly to patients.

I have a question about my invoice that Viapath sent me. Who do I raise this with?

You can raise all invoice related queries to our dedicate accounts team via accountsreceivable@viapath.org

I am trying to obtain a reference from Viapath. Who do I contact?

All reference requests must be submitted to HRAdmin@viapath.org

Phlebotomy Training links and contacts?

All queries regarding Phlebotomy training shoudl be sent to phlebotomytraining@viapath.co.uk

For commonly asked questions please see the phlebotomy training page by clicking here