Customer Service

Welcome to Viapath Customer Service!

The driving force supporting our service led strategy is our dedicated Customer Service team.

Based at Francis House, we are the first point of contact for calls and emails into Viapath. Our core focus is 'Add-ons' and providing test results.

Consisting of a front line team answering calls & emails, and our Customer Service Coordinators who look after our customers in transition and some of our more complex requests, our team is perfectly placed to assist with any Viapath query.

Viapath Customer Services contact details:

Viapath Customer Services:
0204 513 7300 or email customerservices@viapath.org

Customer Service opening hours are:

Monday - Friday 08:00 - 20:00

Saturday - Sunday 09:00 - 17:00 (Email service only)

For all Logistics queries or requests please email logistics@viapath.org

Viapath Customer Services
Francis House
9 King's Head Yard
London, SE1 1NA

Customer Satisfaction Survey 2021

At Viapath your feedback in extremely valuable to us so we can continue to improve the services we offer to you. If you have already completed this then we thank you for your participation.

If you have not yet completed the survey, it should take no longer than 90 seconds of your time to complete. We would like to thank you in advance for your participation.

To participate please click here to begin.

FAQ's

How can I contact Viapath?

You can easily contact Viapath by calling our dedicated customer services team on 0204 513 7300 or emailing your request to customerservices@viapath.org

I have had a COVID 19 swab taken with Boots. Who should I contact for any queries?

If you are travelling to the UAE then please email the dedicated team at Customer.service@purehealth.ae

For all other Boots COVID 19 testing queries you can visit the Boots page by clicking here or contact the Boots Customer care team on 0345 1212837

I am a patient and what to get my results. How can I do this?

Patients must not contact us directly to obtain their own results. A healthcare professional should contact us to obtain these results. Viapath Customer Services are not permitted to discuss or provide information directly to patients.

I have a question about my invoice that Viapath sent me. Who do I raise this with?

You can raise all invoice related queries to our dedicate accounts team via accountsreceivable@viapath.org

I am trying to obtain a reference from Viapath. Who do I contact?

All reference requests must be submitted to HRAdmin@viapath.org

Phlebotomy Training links and contacts?

All queries regarding Phlebotomy training should be sent to phlebotomytraining@viapath.co.uk

For commonly asked questions please see the phlebotomy training page by clicking here

Pathology services for Bexley, Greenwich and Lewisham

Viapath Customer Services incorporates pathology support services for GP practices and community care in Bexley, Greenwich and Lewisham.

More details can be found here: https://sel.synlab.co.uk/bgl/support-services/