Our commitment to quality
"We pledge to continually improve our services by listening to our patients, customers and colleagues and taking positive action as the result of each interaction."
This is the Viapath Quality Pledge, borne out of our activities on World Quality Day 2014 where teams from each of our five sites (Bedford, Guy's, King's and St. Thomas' Hospitals as well as our Corporate Office) transported a precious item in relay fashion over 100km between Bedford and London.
This challenge began at Bedford Hospital and toured each of our sites in London, with the use of motorised transport strictly prohibited. When the precious items were brought together they formed our Viapath Quality Pledge (pictured) which will serve as a permanent reminder of our commitment to quality in everything we do.
Click here to read the full story on our 2014 World Quality Day Challenge.
What quality means to us
Placing quality at the core and continously learning to improve patient care is at the centre of all we do.
Supported at Executive Board level by our Chief Executive, Medical Director and the Chief Operating Officer, we have three critical success factors which demonstrate our quality commitment:
- The Viapath Quality Strategy, which underpins what quality means to us as an organisation, in each of our functions and for how we run our service as a whole.
- The creation of an Annual Quality Account, which reflects our previous years achievements, lessons learned and sets specific performance objectives for Safety, Effectiveness and Patient and Customer Experience.
- The development and delivery of an integrated Quality Structure demonstrating how we integrate quality into all we do.
A quality health service is one which organises resources in the most effective way to meet the health needs of those most in need, for prevention and care, safely, without waste and within higher level requirements