Process for referring a Covid-19 confirmed samples
Please contact Viapath’s Customer Service team prior to sending any specimens from confirmed COVID-19 patients. We will advise if it is appropriate for the request to be sent during this time and provide advice on how samples should be referred.
All laboratories have robust business continuity plans and are prioritising the most clinically urgent samples and tests. We will update customers if any services are severely impacted, or closed, as a result of staff shortages or service reprioritisation.
Our Logistics supplier Citysprint is currently providing courier collections as normal.
For the latest information please see the Citysprint webpage;
If you have any questions, please contact firstname.lastname@example.org
Visiting a Viapath site
Only visit Viapath sites if essential and where possible hold meetings via video or conference call.
It is essential that you adhere to the strict protocols in place to protect your welfare and the safety of patients, Trust and Viapath employees. For any visit, we politely ask that you:
- Continue to sign in at the relevant Viapath location at each site.
- Ensure that hands are washed on arrival and again on departure – Viapath staff will be able to provide directions to suitable facilities if required.
- Do not expect to shake hands with our employees
- Leave the premises immediately if you start to feel unwell in order to avoid the potential of onward transmission.
More information can be found on the Public Health England website: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
For any enquiries please contact our Customer Service team;
Opening hours: 9am - 5pm
Phone Number: 020 7188 8008