COVID-19 Update
Viapath's approach to COVID-19, including how we are supporting the NHS, service updates and policies.
COVID-19 Update
Viapath employees will see further information on ViaNet.
Overview
Viapath’s pathology service is at the forefront of supporting Public Health England (PHE) and the NHS to manage the current COVID-19 pandemic. During this challenging time, we are committed to maintaining our patient focused service whilst protecting the health and safety of our laboratory teams.
COVID-19 testing pressures and Government advice on self-isolation will affect Viapath’s ability to maintain the turnaround times of other diagnostic tests. This may impact all customers, including our founding Trusts (King’s College NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust) and external third-party contracts.
We are sure you will appreciate the pressure our service and people are under, and would like to thank you during this challenging time for your patience and understanding.
Impacted services and tests;
Guy’s and St Thomas’ Hospital
Suspension of Fructosamine analysis. For full details please see pdf;
www.viapath.co.uk/departments-and-laboratories/blood-sciences
Guy’s and St Thomas’ Hospital
From the 10th of August 2020 onwards, the laboratory will be accepting all samples for genomic testing;
Due to the COVID-19 Pandemic Viapath are running a reduced service for walk in blood tests. The current service will be as follows:
- 08:00 – 16:30 - King's College Hospital, Golden Jubilee, Ground floor, Denmark Hill, London SE5 9RS King's
- 07:30 – 16:00 - Dulwich Community Hospital, East Dulwich Grove, Dulwich, London SE22 8PT
- 08:00 – 16:30 - St Thomas’ Hospital, Ground Floor, South Wing, Westminster Bridge Road, London SE1 7EH
- 07:30 – 13:00 - Guys Hospital, 4th Floor Tower Wing, Great Maze Pond, London SE1 9RT
- 08:30 – 17:00 - Gracefield Gardens, 2-8 Gracefield Gardens, London, SW16 2ST
www.viapath.co.uk/departments-and-laboratories/phlebotomy-department
Process for referring a Covid-19 confirmed samples
Please contact Viapath’s Customer Service team prior to sending any specimens from confirmed COVID-19 patients. We will advise if it is appropriate for the request to be sent during this time and provide advice on how samples should be referred.
Continuity plans
All laboratories have robust business continuity plans and are prioritising the most clinically urgent samples and tests. We will update customers if any services are severely impacted, or closed, as a result of staff shortages or service reprioritisation.
Logistics
Our Logistics supplier Citysprint is currently providing courier collections as normal.
For the latest information please see the Citysprint webpage;
If you have any questions, please contact logistics@viapath.org
Visiting a Viapath site
Only visit Viapath sites if essential and where possible hold meetings via video or conference call.
It is essential that you adhere to the strict protocols in place to protect your welfare and the safety of patients, Trust and Viapath employees. For any visit, we politely ask that you:
- Continue to sign in at the relevant Viapath location at each site.
- Ensure that hands are washed on arrival and again on departure – Viapath staff will be able to provide directions to suitable facilities if required.
- Do not expect to shake hands with our employees
- Leave the premises immediately if you start to feel unwell in order to avoid the potential of onward transmission.
More information can be found on the Public Health England website: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Contact information
For any enquiries please contact our Customer Service team;
Opening hours: 9am - 5pm
Phone Number: 020 7188 8008
Email: customerservices@viapath.org
Last updated: 01/04/2020
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Viapath is a founding member of The Association of Independent Pathology Providers (AIPP), which is a trade association representing innovative research-based diagnostic testing companies.
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