COVID-19 Update

Viapath's approach to COVID-19, including how we are supporting the NHS, service updates and policies.

COVID-19 Update

Viapath employees will see further information on ViaNet.

Overview

Viapath’s pathology service is at the forefront of supporting Public Health England (PHE) and the NHS to manage the current COVID-19 pandemic. During this challenging time, we are committed to maintaining our patient focused service whilst protecting the health and safety of our laboratory teams.

COVID-19 testing pressures and Government advice on self-isolation will affect Viapath’s ability to maintain the turnaround times of other diagnostic tests. This may impact all customers, including our founding Trusts (King’s College NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust) and external third-party contracts.

We are sure you will appreciate the pressure our service and people are under, and would like to thank you during this challenging time for your patience and understanding.

 

Impacted services and tests;

Guy’s and St Thomas’ Hospital

Suspension of Fructosamine analysis. For full details please see pdf;

 www.viapath.co.uk/departments-and-laboratories/blood-sciences

Guy’s and St Thomas’ Hospital

From the 10th of August 2020 onwards, the laboratory will be accepting all samples for genomic testing;

www.viapath.co.uk/departments-and-laboratories/genetics 

Due to the COVID-19 Pandemic Viapath are running a reduced service for walk in blood tests. The current service will be as follows:

  • 08:00 – 16:30 - King's College Hospital, Golden Jubilee, Ground floor, Denmark Hill, London SE5 9RS King's
  • 07:30 – 16:00 - Dulwich Community Hospital, East Dulwich Grove, Dulwich, London SE22 8PT
  • 08:00 – 16:30 - St Thomas’ Hospital, Ground Floor, South Wing, Westminster Bridge Road, London SE1 7EH
  • 07:30 – 13:00 - Guys Hospital, 4th Floor Tower Wing, Great Maze Pond, London SE1 9RT
  • 08:30 – 17:00 - Gracefield Gardens, 2-8 Gracefield Gardens, London, SW16 2ST

​www.viapath.co.uk/departments-and-laboratories/phlebotomy-department

Process for referring a Covid-19 confirmed samples

Please contact Viapath’s Customer Service team prior to sending any specimens from confirmed COVID-19 patients. We will advise if it is appropriate for the request to be sent during this time and provide advice on how samples should be referred.

Continuity plans

All laboratories have robust business continuity plans and are prioritising the most clinically urgent samples and tests. We will update customers if any services are severely impacted, or closed, as a result of staff shortages or service reprioritisation.

Logistics

Our Logistics supplier Citysprint is currently providing courier collections as normal.

For the latest information please see the Citysprint webpage;

www.citysprint.co.uk/covid-19

If you have any questions, please contact logistics@viapath.org

Visiting a Viapath site

Only visit Viapath sites if essential and where possible hold meetings via video or conference call.

It is essential that you adhere to the strict protocols in place to protect your welfare and the safety of patients, Trust and Viapath employees. For any visit, we politely ask that you:

  • Continue to sign in at the relevant Viapath location at each site.
  • Ensure that hands are washed on arrival and again on departure – Viapath staff will be able to provide directions to suitable facilities if required.
  • Do not expect to shake hands with our employees
  • Leave the premises immediately if you start to feel unwell in order to avoid the potential of onward transmission.

More information can be found on the Public Health England website: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Contact information

For any enquiries please contact our Customer Service team;

Opening hours: 9am - 5pm

Phone Number: 020 7188 8008

Email: customerservices@viapath.org

Last updated: 01/04/2020