Welcome to Viapath Customer Service!

The driving force supporting our service led strategy is our dedicated Customer Service team.

Based at Francis House, we are the first point of contact for calls and emails into Viapath. Our core focus is 'Add-ons' and providing test results.

Consisting of a front line team answering calls & emails, and our Customer Service Coordinators who look after our customers in transition and some of our more complex requests, our team is perfectly placed to assist with any Viapath query.

Viapath Customer Services contact details:

Viapath Customer Services:
0204 513 7300 or email customerservices@viapath.org

Customer Service opening hours are:

Monday - Friday 09:00 - 20:00 (Phone line and email service)

Saturday - Sunday 09:00 - 17:00 (Email service only)

Viapath Customer Services
Francis House
9 King's Head Yard
London, SE1 1NA