Welcome to Viapath Customer Service!
The driving force supporting our service led strategy is our dedicated Customer Service team.
Based at Francis House, we are the first point of contact for calls and emails into Viapath. Our core focus is 'Add-ons' and providing test results.
Consisting of a front line team answering calls & emails, and our Customer Service Coordinators who look after our customers in transition and some of our more complex requests, our team is perfectly placed to assist with any Viapath query.
Viapath Customer Services contact details:
Viapath Customer Services:
0204 513 7300 or email customerservices@viapath.org
Customer Service opening hours are:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 17:00 (Email service only)
For all Logistics queries or requests please email logistics@viapath.org
Viapath Customer Services
Francis House
9 King's Head Yard
London, SE1 1NA
Customer Satisfaction Survey 2021
At Viapath your feedback in extremely valuable to us so we can continue to improve the services we offer to you. If you have already completed this then we thank you for your participation.
If you have not yet completed the survey, it should take no longer than 90 seconds of your time to complete. We would like to thank you in advance for your participation.
To participate please click here to begin.
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Last updated: 12/11/2020
